Terms of Service

Effective Date: [Insert Date]

1. Agreement

By subscribing or using AVA, you agree to these terms.

2. Services

AVA provides AI-powered automation tools and concierge services, delivered as a subscription.

3. Billing

• Subscriptions renew monthly until canceled.
• Payments are processed securely through Stripe.
• No refunds for partial months.

4. User Responsibilities

Provide accurate information and do not misuse the service.

5. Intellectual Property

All content, branding, and technology remain the property of AVA.

6. Limitation of Liability

AVA is provided “as-is.” We are not liable for indirect, incidental, or consequential damages.

7. Termination

We may suspend or terminate accounts for violation of these terms.

8. Usage Limits & Overages

Each subscription tier includes a stated monthly allowance of AI interactions. An “AI interaction” means one end‑to‑end AI‑handled customer conversation (for example, answering a question, booking/rescheduling, or sending a follow‑up). We apply a soft cap: if you exceed your plan’s allowance, service continues and we may prompt you to upgrade. We do not apply overage fees without your consent.

9. Escalations & Human Assistance

On Starter, Growth, and Pro, unresolved items are escalated to your designated team email. Human/VA escalation by AVA staff is not included on these plans. Enterprise includes a dedicated success manager and may include human/VA escalation as specified in the order form or master agreement.

10. Governing Law

These terms are governed by the laws of Texas, USA.

9. Contact

Questions? Contact us at: support@yourava.com